GoX Myanmar Privacy Policy
This Privacy Policy applies to the GoX Myanmar Rider / User mobile application published on Google Play.
1.1 GoX Myanmar is a technology Platform that connects passengers (Users) with Driver Partners.
1.2 GoX Myanmar respects and values the personal data of its users and is committed to managing it securely.
1.3 This Privacy Policy outlines the information collected during the use of the GoX Myanmar App, how it is used, stored, shared, and the rights retained by the user.
1.4 By utilizing the GoX Myanmar Application, the user shall be deemed to have read, understood, and consented to this Privacy Policy.
2. Information Collected
GoX Myanmar may collect the following information to provide its services:
2.1 Personal Identification Information
Full Name
Phone Number
Profile Photo
Email Address (if provided)
Date of Birth (if required)
2.2 Trip & Booking Data
Pickup Location
Destination Location
Trip History
Booking History
Ride Frequency
Cancellation History
2.3 Device Information
Device Model
Operating System Version
App Version
Device Identifier
IP Address
Crash Reports
Error Logs
3. Location Information
GoX Myanmar may process and utilize the User's location data to provide its services.
Location Data is utilized for the following purposes:
Locating and dispatching the nearest Driver
Setting the Pickup Point
Calculating trip routes
Enhancing trip safety and security
Providing Customer Support
GoX Myanmar may access and collect Location Data while the Application is active and in use.
4. Camera and Photo Access
The GoX Myanmar Application may request access to the device's camera or photo gallery for the following purposes:
Uploading a Profile Photo
Uploading identification documents (if required)
Attaching photos when submitting complaints or support tickets
GoX Myanmar will not access or utilize the device camera without explicit user authorization.
5. Phone Number Verification
GoX Myanmar may utilize a One-Time Password (OTP) Verification system to ensure account security.
The user's phone number may be processed for:
Account Verification
Login Authentication
Customer Support
6. Purpose of Information Usage
GoX Myanmar may process and utilize the collected data for the following operational and legal purposes:
Account Creation and Registration
Booking Execution
Driver Matching
Trip Management
Customer Support
Sending Notifications
Fraud Detection
Service Improvement
App Performance Monitoring
Security Monitoring
7. Information Shared with Driver Partners
To facilitate the execution of a trip, GoX Myanmar may disclose the following information to Driver Partners:
User Name
Pickup Location
Destination Location
Contact Phone Number
GoX Myanmar will not share unnecessary personal data of the user with Driver Partners.
8. Third-Party Services
GoX Myanmar may utilize third-party service providers to facilitate and deliver its services, including but not limited to:
Google Maps
Firebase
Cloudflare
SMS Gateway Services
Push Notification Services
These third-party service providers process and handle data in accordance with their respective privacy policies.
9. Information Sharing
GoX Myanmar does not sell, rent, lease, or commercially transfer the personal data of users to third parties.
However, information may be disclosed under the following circumstances:
(a) Legal and Statutory Demands
Necessary data may be disclosed upon formal and lawful requests from:
Judicial Courts
Law Enforcement Agencies
Governmental Authorities
(b) Security and Fraud Investigations
Data may be processed and disclosed as necessary to investigate fraud, security breaches, or unlawful activities.
10. Data Security
GoX Myanmar implements technical and organizational safeguards to protect user data, including:
Secure Authentication
Password Protection
Access Control
Encryption Technology
Secure Cloud Infrastructure
However, no method of data transmission over the Internet or electronic storage can be guaranteed to be 100% secure.
11. Data Retention Policy
GoX Myanmar may retain the following records in accordance with operational necessity and legal compliance requirements:
Booking Records
Trip History
Customer Support Records
Complaint Records
Security Logs
Payment Records (if applicable)
12. User Rights
Users reserve and retain the right to:
Access their personal data
Amend their personal data
Update their personal data
Request the deletion of their personal data
Request the termination or closure of their Account
13. Account Deletion
If a User wishes to delete or terminate their GoX Myanmar Account, they may submit a request by contacting the GoX Myanmar Support Team.
Following account deletion, GoX Myanmar reserves the right to retain the following records for the period required by law and operational necessity:
Trip Records
Security Logs
Complaint Records
Legal Compliance Records
14. Children's Privacy
The GoX Myanmar Application is not intended for use by individuals under the age of eighteen (18).
If GoX Myanmar becomes aware that personal information of an individual under eighteen (18) years of age has been collected, appropriate action will be taken promptly to address and remove the data.
15. Amendments to Privacy Policy
GoX Myanmar reserves the right to modify or amend this Privacy Policy at any time due to business requirements, technological developments, or regulatory compliance requirements.
Any revisions or updates will be notified through the Application, Website, or other official communication channels.
16. Contact Information
GoX Myanmar Company
Customer Support Phone: 09-740020045, 09-740020059
Email: goxmyanmar@gmail.com
Official Facebook Page: https://www.facebook.com/goxmyanmar
Head Office Address: 3/2 Street, Daung Kwat, Pyay Myo Thit, Pyay City.
Important Notice:
GoX Myanmar is a technology Platform connecting passengers with Driver Partners and does not directly provide transportation services. Driver Partners are not employees of GoX Myanmar Company, but are Independent Service Providers (Independent Partners).